Strategic Planning
• Developed and implemented operationalsystems, processes and policiesin support ofthe
businessincluding reporting, information flow and management, business processes and
planning.
• Continuously evaluated operational processes to enhance the efficiency and quality of
deliverables
• Ensured the effective monitoring, control and support of service delivery, ensuring best
practice systems, methodologies and procedures are followed by the teams.
Financial Management
• Oversaw budgeting, reporting, planning and controlling costs and kept the organization
on track financially.
• Managed supply chain and other resources to help minimize costs of production.
• Studied business forecasts, sales reports and financial statements to propose ways to
maximize results.
People Management
• Continuallyanalysed,identifiedandsetexpectationstomotivateteammemberstoachieve
objectives and goals
PROFESSIONAL QUALIFICATION
SIGNATURE COMPETENCES
• Managed employee training and required documentation to ensure effective training
methods that are in compliance with current procedures and quality standards
Administration
• Worked together with senior management on recruitment, training, performance
appraisals and job description reviews
Relationship Management
• Built productive relationships within the industry to maximize revenue generation and
expand organization’s reach.
Accomplishments:
• Researched and developed new strategies to achieve company goals and objectives.
• Developed company’s SOPs.
• Enhanced that the company fully moved to the ERP system.
• Integrated functional strategies, utilizing business expertise to reach financial and
operational objectives.

• Oversaw operations in the branch and ensured branch compliance with operational
guidelines and procedures.
• Ensured proper and efficient management of branch treasury.
• Ensured proper handling of cash in transit to and from the branch.
• Supervised and monitored staff at the branchlevel.
• Oversaw performance management of staff at the branch level
• Facilitated loan approval, disbursement and monitored the recovery.
• Fostered customer relations and safeguarded the organization’s corporate image.
• Monitored and approved paymentsin accordance with approved budgets and authorized
expenditure.
• Ensured preparation of accurate monthly reports and any other report if and when
required.
• Ensured adequate implementation ofinternal controlsto safeguard the funds, property
and assets of the microfinance
• Facilitated marketing of the microfinance’s products and services at branch level.
• Implemented and sustained branch strategiesfor growth in line with the microfinance’s
strategies and set targets.
• Authorized and approved transactions, and otherserviceswithin the delegated authority
and countersigned by another authorised officer whennecessary.
• Implementedcontrolmechanismsthat ensuredoperationsintheBranchareinaccordance
with basic operational risk principles, and departmentmanuals
• Ensured that the branch is properly staffed and that the employee is trained to meet
customer service needs as well as sales objectives
• Continually reviewed and measured team activities against performance targets
Accomplishments:
• Successful managed a team of 10 staff and monitored their performance.
• Initiated risk reporting system allowing easy identification of any deviations and
management of risks.
• Successfully migrated customers to more appropriate, cost effective systems.
• Conductedaneeds analysistoidentifycustomerneeds effectively anddesign appropriate
products