Strategic Planning • Developed and implemented operationalsystems, processes and policiesin support ofthe businessincluding reporting, information flow and management, business processes and planning. • Continuously evaluated operational processes to enhance the efficiency and quality of deliverables • Ensured the effective monitoring, control and support of service delivery, ensuring best practice systems, methodologies and procedures are followed by the teams. Financial Management • Oversaw budgeting, reporting, planning and controlling costs and kept the organization on track financially. • Managed supply chain and other resources to help minimize costs of production. • Studied business forecasts, sales reports and financial statements to propose ways to maximize results. People Management • Continuallyanalysed,identifiedandsetexpectationstomotivateteammemberstoachieve objectives and goals PROFESSIONAL QUALIFICATION SIGNATURE COMPETENCES • Managed employee training and required documentation to ensure effective training methods that are in compliance with current procedures and quality standards Administration • Worked together with senior management on recruitment, training, performance appraisals and job description reviews Relationship Management • Built productive relationships within the industry to maximize revenue generation and expand organization’s reach. Accomplishments: • Researched and developed new strategies to achieve company goals and objectives. • Developed company’s SOPs. • Enhanced that the company fully moved to the ERP system. • Integrated functional strategies, utilizing business expertise to reach financial and operational objectives.

• Oversaw operations in the branch and ensured branch compliance with operational guidelines and procedures. • Ensured proper and efficient management of branch treasury. • Ensured proper handling of cash in transit to and from the branch. • Supervised and monitored staff at the branchlevel. • Oversaw performance management of staff at the branch level • Facilitated loan approval, disbursement and monitored the recovery. • Fostered customer relations and safeguarded the organization’s corporate image. • Monitored and approved paymentsin accordance with approved budgets and authorized expenditure. • Ensured preparation of accurate monthly reports and any other report if and when required. • Ensured adequate implementation ofinternal controlsto safeguard the funds, property and assets of the microfinance • Facilitated marketing of the microfinance’s products and services at branch level. • Implemented and sustained branch strategiesfor growth in line with the microfinance’s strategies and set targets. • Authorized and approved transactions, and otherserviceswithin the delegated authority and countersigned by another authorised officer whennecessary. • Implementedcontrolmechanismsthat ensuredoperationsintheBranchareinaccordance with basic operational risk principles, and departmentmanuals • Ensured that the branch is properly staffed and that the employee is trained to meet customer service needs as well as sales objectives • Continually reviewed and measured team activities against performance targets Accomplishments: • Successful managed a team of 10 staff and monitored their performance. • Initiated risk reporting system allowing easy identification of any deviations and management of risks. • Successfully migrated customers to more appropriate, cost effective systems. • Conductedaneeds analysistoidentifycustomerneeds effectively anddesign appropriate products