Roles undertaken include but are not limited to; ▪ Making sure that the relationship officer meets with clients interested in taking out a loan and that they provide them with the necessary information to start the loan application process. ▪ Responsible for confirming all collected financial documentation by the relationship officer, on the clients' creditworthiness. ▪ Responsible for confirming and counterchecking the risk ratios of clients based on their credit score and financial history as provided by the relationship officer. ▪ Responsible for ensuring efficient and prompt recovery of all loans disbursed by the relationship officer together with interest accrued. ▪ Responsible for negotiating payment arrangements and sometimes restructuring delinquent loans. ▪ Responsible for maintaing clear customer records within the branch level, recording times and dates that contact has been contacted and promised to pay, and noting information that relationship officers have received from the customer about the organization’s products and what we should improve. ▪ Supplying the HQ with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. ▪ Responsible for handling customer complaints that are beyond the relationship officer and take appropriate action to resolve them e.g. Fraud related cases, insults or threats by either party. ▪ Prepare monthly financial statements, reports and records and forwarding to the HQ. ▪ Maintain and reconcile bank accounts on a regular basis. ▪ Handle issues within the branch level between my officers that may otherwise kill the spirit of teamwork. ▪ Responsible for approving all offs in consultation with the human resource in an effective manner that does not compromise the branch operations in any way. ▪ Assigning duties to my relationship officers as may arise, e.g. cleaning the office, washing utensils, etc. ▪ Suspending arrogant customers from accessing our products.

Roles undertaken include but are not limited to; ▪ Ensuring that the relationship officer meets with clients interested in taking out a loan and that they provide them with the necessary information to start the loan application process. ▪ Responsible for confirming all collected financial documentation by the relationship officer, on the clients' creditworthiness. ▪ Responsible for confirming and counterchecking the risk ratios of clients based on their credit score and financial history as provided by the relationship officer. ▪ Ensuring efficient and prompt recovery of all loans disbursed by the relationship officer together with interest accrued. ▪ Responsible for negotiating payment arrangements and sometimes restructuring delinquent loans. ▪ Responsible for maintaining clear customer records within the branch level, recording times and dates that contact has been contacted and promised to pay, and noting information that relationship officers have received from the customer about the organization’s products and what we should improve. ▪ Supply the HQ with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. ▪ Handle customer complaints that are beyond the relationship officer and take appropriate action to resolve them e.g. Fraud related cases, insults or threats by either party. ▪ Prepare monthly financial statements, reports and records and forwarding to the HQ. ▪ Maintain and reconcile bank accounts on a regular basis. ▪ Handle issues within the branch level between my officers that may otherwise kill the spirit of teamwork. ▪ Approve all offs in consultation with the human resource in an effective manner that does not compromise the branch operations in any way. ▪ Assigning duties to my relationship officers as may arise, e.g. cleaning the office, washing utensils, etc. ▪ Blocking arrogant or dangerous clients from further accessing our loan products through company USSD.

Roles undertaken include but are not limited to; ▪ Educating the customer on the company’s products, meeting with the interested clients and assisting them in the loan application process. ▪ Collecting all financial documentation on the client’s creditworthiness. ▪ Encouraging the client to pay on time in order to increase their loan limit. ▪ Maintain customer records, record times and dates that contact has been made with client and PTPs made and honored and forwarding this to the branch manager. ▪ Supply the branch manager with reports on customer needs, problems, interests etc. ▪ Handle customer complains within my reach in consultation with the branch manager and taking appropriate action to resolve them. ▪ Prepare monthly reports and records and forwarding to the branch manager. ▪ Following up clients who have been late with their payments. ▪ Sourcing for new clients either through blind marketing or referral marketing.

Roles undertaken include but are not limited to; ▪ Sourcing for new markets in consultation with the office and requesting necessary financial support for the same. ▪ Handle customer issues and reaching out to the branch manager. ▪ Creating posters, brochures and fliers and also organizing for calendars for the same. ▪ Maintaining records and contacts of potential customers and following up regularly.

Roles undertaken include but are not limited to; ▪ Sourcing for new markets in consultation with the office and requesting necessary financial support for the same. ▪ Handle customer issues and reaching out to the branch manager. ▪ Creating posters, brochures and fliers and also organizing for calendars for the same. ▪ Maintaining records and contacts of potential customers and following up regularly. ▪ Educating the customer on the company’s products, meeting with the interested clients and assisting them in the loan application process. ▪ Collecting all financial documentation on the client’s creditworthiness. ▪ Encouraging the client to pay on time in order to increase their loan limit. ▪ Maintain customer records, record times and dates that contact has been made with client and PTPs made and honored and forwarding this to the branch manager

Roles undertaken include but are not limited to; ▪ Sourcing for new market. ▪ Ordering for products to be sent from Nairobi and organizing for payments including transportation. ▪ Delivering the products and items from our Meru office to the relevant hospitals in a timely manner. ▪ Issuing delivery notes and invoices and following up on payments. ▪ Making sure that we restock items in our office store before we run out

Roles undertaken include but are not limited to; ▪ Receiving all payments from the customer service and give change where necessary. ▪ Supervising the restaurant.

Roles undertaken include but are not limited to; ▪ Receiving the customer to the hotel ▪ Taking the customer’s order appropriately and advising where necessary. ▪ Serving the customer his or her order.