·         Assist with day-to-day operations, working efficiently and productively with all team members.

·         Demonstrate creativity and resourcefulness through the development of innovative solutions.

·         Develop and implement creative solutions to complex software problems.

·         Deliver services to staff locations within specific timeframes.

·         Develop strong communication and organizational skills through working on group projects.

·         Optimize the SaaS budget by identifying which software is most valuable to the company.

·         Onboard and offload employees to the proper applications.

·         Provide comprehensive end-user support to Africa Offices staff, ensuring the effective operation of laptops, mobile devices, applications, and productivity tools.

·          Establish and manage strong networked relationships between country offices and Global IT teams, fostering collaboration and partnerships.

·          Ensure the secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT policies as defined in the Country Office Operating Model.

·          Support country office IT staff by providing guidance, tools, and resources necessary to uphold IT standards and resolve common issues.

·         Develop processes for approving the use of  new SaaS applications.

·         Automate the administration of Girl Effect Systems and SaaS applications

·         Teach employees how to use the software applications

·         Establish a system of record to maintain organization

·         Optimize the SaaS and software budget by identifying which software is most valuable to the company.

·         Manage access to software applications to ensure security

·         Find the best set of applications for the company.