As a Network and System Administrator, I’ve spent the past few years building, maintaining, and securing IT environments that truly support the day-to-day needs of the business. In my current role as an ICT Specialist and Business Systems Assistant, I’ve had the opportunity to work across various infrastructure layers—from configuring firewalls and optimising LAN/WAN networks to deploying cloud solutions like Google Workspace and Microsoft Azure.

One of my biggest wins was leading a system optimisation project that cut down server downtime by 40%—a result of implementing proactive monitoring and tightening up our response workflows. I also played a key role in migrating legacy systems to more modern, cloud-based platforms, which improved performance and saved on maintenance costs.

Security has always been top of mind. I’ve enforced group policies, rolled out endpoint protection, and conducted staff training that helped reduce phishing incidents by over 60%. I’m equally comfortable handling user support, managing licenses, or jumping in to troubleshoot complex issues—whatever it takes to keep the systems running smoothly and securely.