mweganjuguna92

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About Candidate

Location

Education

B
Bachelors Degree 2017
Moi University

Bachelors Degree in Political Science , Government and Public Administration

C
Certificate 2015
Athabasca University - Canada ( Online Course)

Certificate in Digital Communication and Media/Multimedia

C
Certificate 2020
FutureLearn.com

Grade: A
Activities and societies: Digital Branding, Online Marketing, Online Branding and Business Growth strategies.
Activities and societies: Digital Branding, Online Marketing, Online Branding and Business Growth strategies.
Digital Growth of small and medium businesses

Work & Experience

B
Branch Manager 01-September-2021 - Present
Watu Credit Limited

Developing Watu Credit Meru Branch to be the best Asset Financing Company in this region. Supporting the unbanked in the society and lifting up families economic well being by providing them with Tools "Assets" to earn a living.Developing Watu Credit Meru Branch to be the best Asset Financing Company in this region. Supporting the unbanked in the society and lifting up families economic well being by providing them with Tools "Assets" to earn a living.
Skills: New Business Development · Retail Banking · Team Management · Process Improvement · Wealth Management

A
Assistant Branch Manager 01-April-2021 - 31-August-2021
Watu Credit Limited

• Assist Branch Manager in overseeing and manage all aspects of the branch operations.
• Keep in line with company’s growth strategy.
• Participate and assist Branch Manager in implementing staff trainings and development.
• Address customer issues and concerns promptly through the correct channels.
• Assist Branch Manager to manage staff productivity.
• Assist Branch Manager to prepare periodic reports for presentation to senior management.
• Uphold company’s brand standards of excellence and service, guaranteeing quality performance.
• Assist Branch Manager in cost control which entails petty cash, inventory and recruitment management.
• Support Branch Manager in executing strategies to prevent and minimize fraud occurrence at the branch
• Perform Branch Manager duties in his/her absence.

C
Customer Care Officer March 2020 - March 2021
Watu Credit Limited

Handling all customers issues, developing solutions that suit clients needs.

S
Sales and Marketing March 2017 - Nov 2018
Theluji Investments Group

I lead sales in Real Estate and Auto industry.

Awards

C
Customer Care Officer April 2021

Employee of The Month- In Kenya

• Employee of the Month April 2021 in Customer Care Department in Kenya
a) I was recognized for exceptional customer service experience in Meru Branch and I was honoured to be the best Countrywide.
b) I resolved all client complaints on time.
c) I was innovative in developing ways to help serve clients better and improve TAT.

G
Global Youth Ambassador - Education 2015 - 2016

GLOBAL YOUTH AMBASADOR OF EDUCATION
A WORLD AT SCHOOL – JANUARY 2015 – DECEMBER 2016
DUTIES AND RESPONSIBILITIES
• Advocacy for Education across Kenyan Rural and Urban Areas by requesting the government representatives at County and National Level to increase funding for education and support infrastructure development across all schools.
• Act as a link for all International NGOs – Funding aimed at supporting education related activities.
• Develop initiatives and proposals that would support the young girls and Boys in Primary Schools to get Sanitary Towels for Girls and Uniform for both genders.
• Attend all National and International Events that are Education Related to help create Networks and seek support for grassroots education advocacy.
• Train and Equip Local Education Related NGOs on ways to get funding to support their activities.