• Providing clients with access to their funds through deposits and withdrawals. • Continuous capture of clearing cheques to facilitate submission of clearing files to the clearing unit within stipulated timelines. • Timely loading and reconciliation of the branch ATM. • Receiving and processing money transfers via EFT, RTGs and SWIFT to both local and international banks. • Processing of tax and NHIF payments for clients. • Reconciliations of monthly transactions. • Ensuring 100% collection of fees and commissions. • Growing the bank business by opening new accounts and introducing customers to alternate banking channels. • Business development through cross-selling of bank products such as asset finance. • Customer relations through receiving customer instructions and issues and following up to ensure each customer issue is handled within 24 hours. • Same-day capture of customers' signatures and mandates with proper narration to the core banking system. • Negotiating on behalf of the bank interest rates on fixed deposits and foreign currency exchanges depending on the market rate.

• Coordinated and scheduled meetings, conferences and travel arrangements for staff members. • Managed office supplies, Inventory and maintained organized records. • Drafted and edited documents, reports and correspondences. • Assisted in grant proposal preparation and fund-raising events. • Oversaw daily office operations including managing phone calls and emails. • Prepared and processed financial documents including expense reports and Invoices • Implemented efficient filing systems for improved document retrieval