• Providing clients with access to their funds through deposits and withdrawals.
• Continuous capture of clearing cheques to facilitate submission of clearing files to the clearing unit within stipulated timelines.
• Timely loading and reconciliation of the branch ATM.
• Receiving and processing money transfers via EFT, RTGs and SWIFT to both local and international banks.
• Processing of tax and NHIF payments for clients.
• Reconciliations of monthly transactions.
• Ensuring 100% collection of fees and commissions.
• Growing the bank business by opening new accounts and introducing customers to alternate banking channels.
• Business development through cross-selling of bank products such as asset finance.
• Customer relations through receiving customer instructions and issues and following up to ensure each customer issue is handled within 24 hours.
• Same-day capture of customers' signatures and mandates with proper narration to the core banking system.
• Negotiating on behalf of the bank interest rates on fixed deposits and foreign currency exchanges depending on the market rate.

• Coordinated and scheduled meetings, conferences and travel arrangements for staff members.
• Managed office supplies, Inventory and maintained organized records.
• Drafted and edited documents, reports and correspondences.
• Assisted in grant proposal preparation and fund-raising events.
• Oversaw daily office operations including managing phone calls and emails.
• Prepared and processed financial documents including expense reports and Invoices
• Implemented efficient filing systems for improved document retrieval