Human Resource Responsibilities: • Handling grievances, employee repatriation, employee separation process and ensure adherence of annual calendar activity. • Manage payroll processing, leave management, contract management, succession planning, conducting training on HR related topics and coordinating annual external and internal audit liaising with other departments. • Manage employee relations matters, internal & external communication, conflict resolution and support senior management in change management for Africa Region realignment to ensure internal HR transformation. • Coordinate Africa region recruitment & on-boarding, employee benefits enrollment, updating organogram, advising on employee compensation & benefits and implementation of HRIS system for organizing HR data. • Provide HR advisory support to senior management, assist to drive HR strategy in Africa Region, ensure organization compliance of labour laws & Host Country Agreement and organize employee engagement programs. • Oversee organization policy manual review & update, analyzing training needs and shaping the company culture. • Ensure compliance of data protection regulations at the workplace and implementation of the company’s Safeguarding and equality policies to create a safe working environment for all.Administration, Protocol and Operations Responsibilities: • Oversee applications for work permit, Diplomatic IDs and Tax Pin numbers for expatriates. • Preparing correspondence through Note Verbal to MOFA for various immigration requests, filing annual returns at Ministry of Foreign Affairs and processing Value Added Tax (VAT) Exemptions. • Coordinate asset & inventory management processes, data management, office management, company vehicles management and collaborate with external partners to ensure effective service delivery (Consultants and Suppliers). • Oversee all security protocols, employee repatriation process and preparation of travel documents for employees. • Monitoring, preparing & submitting petty cash claims, tracking payment status, ensuring timely closure of requisitions & purchase orders and coordinate office maintenance & replenishing of supplies. • Managing procurement procedures such as creating requisitions, maintaining vendor information, vendor contracts preparation & management, prepare the terms of references and assist in evaluating vendor performance & compliance.

• Talent acquisition (Kenya, Uganda, Rwanda, Nigeria, Ghana) ➢ Review job descriptions, manage relationships with external recruitment firms, analyze turnover & retention rate and forecast on hiring needs. ➢ Advertising job openings, sourcing of candidates, build talent networks, answering candidate queries and working with department managers to create job requirements. ➢ Shortlisting, screening, interviewing, selection, reference checking, on-boarding, and recruitment metrics tracking. • Spearhead in building the company culture, preparing recruitment reports and structuring succession planning. • Handling disciplinary & grievances, employee relations, contract management, Staff management, assessing training needs, record management and performance management & implementing PIP process. • Advising the employer on reward system, employee welfare, employer branding and implementing processes that maximize the productivity of the business • Coordinating internship programs and participating in career fairs to identify future talent.

• Support recruitment, implementing effective onboarding plans and managing the life cycle of employees. • Handling employee grievances, employee relations, employee engagement, employee welfare and employee exit process. • Coordinate company CSR activities, update organograms, organize employee trainings and supporting HR projects. • Ensure employees have access to the organization’s learning platform and enroll for various courses. • Collaborating with other HR team members in enhancing succession, employee retention and organization's culture. • Coordinating development and revision of policies and ensure legal compliance. • Coordinate employee communication, handling expatriate documentation and creating & updating HR files. • Support payroll preparation, prepare LPO for purchase requests and conduct file audit. • Facilitate enrollment of Medical insurances, expatriate’s immigration applications and other benefits for employees.

• Consolidating and updating of payroll data, updating personnel files through software and digital tools, and managing employee relations. • Ensuring client satisfaction and managing HR processes from; recruitment, benefits administration, compliance with legal requirements, Staff management, leave management, handling grievances and communicating policies & procedures to employees. • Lead and guide the HR operations team, setting objectives to be achieved and fostering a collaborative environment. • Providing guidance on HR matters on; disciplinary, performance evaluation, processing payroll, contract preparation & management, statutory obligations & payment, employee survey and JD preparation. • Invoicing clients for payment and paying employees as per the SLA and use data-driven insights to make informed decisions, such as improving processes.

• Creating & implementing policies, counselling employees ensuring legal compliance and workforce planning • Handling leave management, recruitment, succession planning, monitoring staff performance and office management. • Handling all labour related matters, conflict resolution, mediation, and negotiation with the workers union. • Lead the redundancy process, disciplinary matters and look after the welfare of employees. • Ensuring good employee relations, work with the workers union and federation of Kenya employers (FKE) to provide favorable working conditions and monitor the property to ensure it is well maintained and supervise operations • Payroll preparation, training employees, perform file audit, maintaining HR records and ensuring safety at the workplace. • Fleet management, preparing employee files & contracts, providing job descriptions, and conducting orientation. • Conducting employee satisfaction survey, completing termination process, and managing procurement processes.