Job Description

Job Purpose

To design, quote, and book tour packages (domestic and/or international) for
clients, without handling flights or ticketing services. The ideal candidate will have a
passion for travel, strong destination knowledge, and excellent customer service and
organizational skills.

Major Responsibilities
• Engage with clients to understand their tour needs and preferences, focusing on
tour packages
• Design, customize, and quote tour itineraries that meet client specifications.
• Book and coordinate all elements of tours, including accommodations, transfers,
excursions, and local guides.
• Maintain up-to-date knowledge of destinations, attractions, travel restrictions, and
tour trends.
• Communicate with suppliers, tour operators, and local service providers to ensure
smooth tour arrangements.
• Prepare and send comprehensive tour documentation to clients (itineraries,
vouchers, travel tips, etc.).
• Handle client queries and resolve issues before, during, or after travel in a timely
and professional manner.
• Maintain client records and update booking systems accurately.
• Meet or exceed sales targets and contribute to team goals.
• Attend tour fairs, product training, and familiarization trips as required.
• Conduct market research to understand niche travel markets and seasonal trends,
and develop tailored tour packages accordingly.
• Collaborate with the social media and marketing teams to create engaging offers
and destination itineraries for various target audiences.
• Prepare accurate tour costings and ensure timely and organized filing of costing
details in the back-office system in alignment with confirmed travel plans.
• Ensure all corporate bookings are supported by valid Local Purchase Orders (LPOs)
or official email requests before processing.
• For walk-in clients, verify that full payment is received in advance in accordance
with the agreed travel itinerary and terms.

Educational, Knowledge & Skills
• Degree or diploma in Travel, Tourism, or Hospitality Management.
• Proven experience as a Tours Consultant or in a similar role in the travel industry.
• Strong knowledge of tour destinations, travel products, and local experiences.
• Excellent communication and interpersonal skills.
• High attention to detail and organizational skills.
• Proficient in reservation and tour management softwares
• Customer service-oriented with the ability to work under pressure.

Apply through: https://forms.gle/UoYmmmf1sejf9KK46
APPLICATIONS WILL BE REVIEWED ON A ROLLING BASIS. ONLY THE SHORTLISTED CANDIDATE WILL BE CONTACTED.