Job Description

Job Purpose
The job holder will assist clients in planning, organizing, and booking their travel
arrangements, including transportation, accommodation, and related activities

Major Responsibilities
1. Flight Quotations & Bookings
• Prepare flight quotations using standardized formats and company-approved
routings, clearly indicating ticketing rules and conditions.
• Offer clients at least three travel options and advise on the most cost-effective
routes, including viable alternatives.
• Ensure you advise clients on Ticket Time Limits (TTL)
• Confirm all bookings and brief clients before and after ticketing on itinerary details
and any changes.
• Apply airline incentives and fare discounts responsibly and within the company’s
framework.
2. Client Communication & Advisory
• Provide clients with up-to-date travel information, including passport, visa, health,
and customs requirements.
• Communicate any schedule changes, cancellations, or PNR status updates
promptly and clearly.
• Ensure all client queries and requests are acknowledged and resolved within set
turnaround times.
3. Ticketing & Invoicing
• Ensure all tickets are issued in compliance with airline and company ticketing rules
to avoid ADMs.
• Verify official client authorization (e.g., LPO or letter of authority) before sending
tickets to accounts for billing. For Walk-ins, cash must be paid in advance.
• Process all invoicing within 24 hours of sale and review sales daily to void incorrect
or unused tickets promptly.
• Process refunds for unutilized tickets on a timely, monthly basis.

5. Supplier Relations & Negotiation
• Negotiate competitive rates with suppliers, including contract rates for hotels and
transport providers, with consideration for seasonality, group travel, and loyalty programs.
6. Leadership & Team Management
• Conduct monthly departmental meetings
• Ensure team members are effectively assigned and supported in appropriate roles.
7. Industry Engagement
• Represent the company at industry events, including conferences, workshops, fairs,
and seminars.
8. Assist in resolving client-related or operational issues as they arise.
9. Conduct market research to understand niche travel markets and seasonal
trends, and develop tailored tour packages accordingly.
10. Collaborate with the social media and marketing teams to create engaging
offers and destination itineraries for various target audiences.

Education, Knowledge & Skills
• Bachelor’s degree in hospitality, Travel and Tourism, or related field
• 13 years relevant experience
• Great sales and marketing ability
• Superior knowledge of tourism-industry trends
• Strong customer service and communication skills.
• Attention to detail and accuracy in handling travel documentation.
• Passion for tours and enthusiasm for sharing travel experiences.
• Problem-solving skills and the ability to work under pressure.
• Flexibility to accommodate client needs, including after-hours support.
• Proficiency in multiple languages is a plus.

Apply through: https://forms.gle/PQaKdERFyo42JnA98
APPLICATIONS WILL BE REVIEWED ON A ROLLING BASIS. ONLY THE SHORTLISTED CANDIDATE WILL BE CONTACTED.