Job Description

Responsibilities:

Respond promptly to customer inquiries via phone, and email in a professional and friendly manner.

Identify and assess customer needs to achieve resolution and satisfaction.

Coordinate shipments with an accurate follow-up of the necessary documents.

Responsible for the order entry and follow-up of open orders.

Process orders, returns, and exchanges efficiently and accurately.

Maintain a comprehensive knowledge of company policies, procedures, and products/services.

Escalate unresolved issues to the appropriate departments and follow up to ensure timely resolution.

Collaborate with team members to improve overall customer service processes and standards.

Keep detailed and accurate records of customer interactions, transactions, comments, and complaints.