Job Description

Specific Duties & Responsibilities:
Develop and maintain strong relationships with clients by understanding their insurance needs and providing tailored solutions. This involves regular communication to address inquiries, resolve issues, and offer policy reviews.
Develop marketing strategies to promote various insurance products, explain policy features, advantages, and disadvantages to clients, and recommend suitable coverage options.
Evaluate clients’ risk profiles to determine appropriate coverage levels and premiums, ensuring that policies are both competitive and profitable for the agency.
Assist clients in filing insurance claims, monitor the claims process to ensure timely and fair settlements, and act as a liaison between clients and insurance providers.
Stay informed about Kenyan insurance laws and regulations to ensure all policies and practices comply with legal standards. This includes maintaining accurate records and submitting necessary reports to regulatory bodies.
Maintain organized records of policies, claims, and client interactions, and handle policy renewals and updates efficiently.
Analyze market trends to identify opportunities for new insurance products or improvements to existing offerings, and develop strategies to attract potential clients.
Work closely with other team members to achieve sales targets, improve customer service, and contribute to the agency’s overall growth and success.