Job Description

Job Opportunity: Call Centre Officers – Betting Industry

Location: Nairobi, Kenya

Company: Betting & Gaming Sector

On behalf of our client, a leading player in the betting and gaming industry, we are recruiting Call Centre Officers to join their fast-paced customer service team. The role involves handling customer calls, resolving betting-related queries, and ensuring customers receive timely, accurate, and professional support.

This is an excellent opportunity for customer service professionals who understand the betting industry and are passionate about delivering outstanding client experiences. Candidates with prior experience in betting or gaming companies are strongly encouraged to apply.

Key Responsibilities

• Handle inbound and outbound calls, providing accurate information on betting products, services, and promotions.
• Resolve customer queries, complaints, and account issues with efficiency and professionalism.
• Record all customer interactions in the CRM system and ensure proper follow-up.
• Escalate complex issues to supervisors or relevant departments.
• Maintain compliance with company policies, responsible gaming practices, and data protection standards.
• Meet daily/weekly call performance, quality, and service delivery targets.

Qualifications

• Diploma or Bachelor’s degree in Business, Communication, IT, or a related field (preferred).
• At least 1–2 years of customer service/call centre experience.
• Previous work experience in a betting/gaming company will be a significant advantage.
• Excellent verbal and written communication skills in English and Kiswahili.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in computer applications, CRM systems, and multi-channel communication tools.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Why Join?

• Be part of a fast-growing betting brand with a dynamic work culture.
• Gain exposure to the exciting, high-paced gaming sector.
• Opportunity to grow your career in customer service within a specialized industry.

How to Apply:

If you meet the above requirements, please send your CV and cover letter to careers@kazicloud.co.ke by 30th August 2025 with the subject line: Call Centre Officer – Betting.