Job Description

Are you passionate about delivering outstanding service in healthcare? We are seeking a Customer Service Executive to be the vital link between our clients and our care team at our dynamic specialty clinic in Nairobi.

Role Summary

As the first point of contact, the Customer Service Executive will manage all client communication across multiple channels, ensuring a seamless and empathetic experience. This includes handling bookings, managing appointments, relaying key information, and maintaining accurate records with utmost confidentiality.

Key Responsibilities

• Serve as the primary liaison between the clinic and clients via phone, WhatsApp, email, and social media.

• Manage appointment bookings and scheduling, ensuring efficient clinic flow.

• Proactively communicate essential updates, reminders, and follow-ups to clients.

• Maintain organized records of interactions, appointments, and client preferences.

• Handle client feedback and concerns with professionalism, escalating when necessary.

• Collaborate with clinical and administrative staff to ensure high-quality service delivery.

Qualifications & Skills

• Diploma or degree in Customer Service, Business Administration, Health Records, or related field.

• Minimum of 5 years’ experience in a client-facing role, preferably in a healthcare setting.

• Excellent verbal and written communication skills.

• Proficiency in digital communication tools (e.g., WhatsApp, email, EMRs).

• Strong organizational skills and attention to detail.

• Warm, patient-centered approach and ability to handle sensitive information discreetly.

Why Join Us?

• Be part of a team that is reshaping specialty care delivery.

• Work in a collaborative, professional, and supportive environment.

• Enjoy opportunities for growth and learning in healthcare service delivery.

To apply, send your CV and a brief cover letter to healthespherehires@gmail.com by 18th July 2025. Use the subject line: Application – Customer Care Executive